Shipping/Refund and Exchange/Policy Information

Shipping:

  • The cost for shipping will be $8.75 for all orders under $100.
  • All orders over $100 will include FREE shipping.
  • Express shipping will be available upon request for an additional charge.
  • Packages will be shipped on Mondays, Wednesdays and Fridays.
  • B.C. Boutique is not responsible for lost or stolen items once they have been delivered.

 

Return/Exchange and Refund Policy:

B.C. Boutique gladly accepts returns or exchanges of unworn, unwashed, undamaged, unaltered, or defective merchandise purchased online for a store credit within 30 days from the date your order shipped. To return an item(s), you MUST contact us at bellacapellicc@gmail.com and ask for a return authorization. 

 

  • We do not return final sale, clearance, used, ripped, worn, or stained items.
  • We must receive your return within 15 days of your return request
  • We must be notified within 7 days of receiving your items of any problems or damages to your order, otherwise they will not be eligible for a return.
  • Shoes must be returned in their original box in order to be eligible for return.
  • Shipping and handling fees are non-refundable.
  • Please let us know the order # & what item(s) you would like to return.
  • Items damaged or defective may be returned by contacting bellacapellicc@gmail.com within three days of delivery.
  • B.C. Boutique offers exchanges for the same item in a different size when we are notified of the request within 30 days from the date your order shipped.

Privacy Policy

B.C. Boutique is committed to protecting your privacy. The information you provide us during checkout is used to process orders and to assist us in delivering administrative type emails.  We hold your email address in the strictest of confidence.  We do not sell, give away, or otherwise distribute your address to any third party.  Users cannot opt out of administrative type emails such as order confirmation messages.  When you place an order, we'll ask you for your name, email address, mailing address, billing address, and credit card number with expiration date.  This information allows us to process and fulfill your order, and to notify you of your order status.

B.C. Boutique uses your purchasing information for the purpose of providing you a more efficient and enjoyable shopping experience only.  We also monitor customer traffic patterns and site usage to help us develop the content, design, and layout of our website.

B.C. Boutique considers the information you share with us to be personal and confidential.  We do not sell, trade, or rent any of your personal information to others.

By using our website, you consent to the collection and use of this information by Bella Capelli Boutique. 

Customer Loyalty Program: TBD